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Enterprise GTM & RevOps AISeries DClear buyer pull

Decagon

AI concierge service across customer channels.

Company snapshot

Stage
Series D
Funding
Series D · $250M · Jan 27, 2026
Status
published
Updated
Nov 4, 2026
Views
Website
decagon.ai

What they're building

AI concierge service across customer channels. Decagon lets customer experience teams deploy AI agents across voice, chat, email, and messaging, using configurable operating procedures to deliver personalized service.

Founders

Jesse Zhang

Co-founder and CEO

Ashwin Sreenivas

Co-founder and President

Foundation model usage

Editorial estimates from product descriptions. Model providers and actual usage are not confirmed.

Inferred architecture
Real-time voice, Consumer inference, Agentic loops
Potential advantages
Workflow lock-in
Estimated model demand
High intensity

NYC footprint

NYC presence
NYC company or team supported by public sources. Street address has not been verified.

Funding

Latest funding: Series D · $250M · Jan 27, 2026. Lead investor: Coatue Management; Index Ventures.

Sources & location evidence

Open research desk ↗

Profile source review: 2026-11-03. Official July 14, 2025 announcement establishes a New York office, with current careers page still listing NYC. January Series D is $250M; no need to infer totals from prior rounds.

Notes

Decagon is tagged clear buyer pull based on buyer clarity, repeat workflow activity, public activity, and fit with the AI Atlas map.

Hiring

Open roles at Decagon

1 role from the company's careers page.

Updated 2h ago

Partnerships Who we’re working with

GTMListed 2h ago

Our partners build and deploy on top of that, wherever the customer needs an agent......

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